FAQ

How long is the handling time on my order?

We aim to ship items out as quickly as possible, usually within 2-3 business days. However, sometimes we require 5-7 business days (unless the listing is for a pre-order item, in which case the ship date will be clearly stated in the listing).

How do I know which cause Poseidon Soap Company is supporting?

Here at Poseidon we believe that giving back is very important and it's a big deal to us. We choose different non profit organizations or causes that we donate a portion of the sales from our soaps through the year. It will usually be announced on our Facebook Page and Instagram as well. Please keep in mind that we do not always advertise our current donation campaign. We also welcome suggestions, so if there is an organization or cause that you love and would like us to consider, please let us know! You can contact us via poseidonsoap@gmail.com with Donation Nomination in the subject line, or via our Contact page. You can also submit your nomination when we poll on our Facebook page for new nominations.

 How long do you cure your soaps before offering them for sale?

All of our soaps have a minimum of 4-6 weeks of cure time before we put them up for sale. Salt bars generally cure for 6-8 weeks and any Castile or Bastille soaps that we occasionally offer cure for 3-6 months but usually longer, generally up to 1 year.

 Are you a cruelty free & vegan friendly company?

We are ALWAYS a cruelty free company. 90-95% of our soaps are vegan friendly. Occasionally we will feature a dairy milk soap and when we do we are very conscience of where the product comes from and we only buy milks directly from small local farmers and homesteaders whose values align with ours. For example we only source goats milk from a small family whose goats are more like pets and family than farm animals. We believe that happy and healthy animals make a much higher quality product and is better for not only our environment but creates a better standard of living for the animals and those trusted with their care. 

 Do you ship internationally? 

At this time we do not, but we do occasionally ship internationally on a case by case basis. If you are outside of the US and are interested in placing an order, please email us at poseidonsoap@gmail.com for additional details.

What method of shipping do you use?

We only use First Class & Priority shipping options through USPS.

Do you offer returns, exchanges or refunds?

Due to the nature of these items, we do not. However, if you received a damaged or incorrect item in your order please contact us immediately through the contact us page or via poseidonsoap@gmail.com.

Do you offer wholesale soaps?

Yes we do. For wholesale inquiries please get in touch with us via the contact page or poseidonsoap@gmail.com. Please keep in mind all soaps require a 4-6 week minimum cure time.

Do you have ways I can get your soap at a discount?

Yes we do! We do offer sale periods, so make sure you are following our Poseidon Soap facebook page for announcements regarding discount sales. You can also receive a wholesale discount if you purchase a whole loaf of soap. If interested in wholesale pricing reach out to us via the contact page or at poseidonsoap@gmail.com.

Do you take special orders?

Yes! Please remember we need a lead time of 4-6 weeks for curing time. For special orders use the contact page or via poseidonsoap@gmail.com.